Process & Tutorials

For users to familiarize themselves with the mechanics of ASSIST, five tutorials have been prepared and are available for download by clicking on the icons below.

The tutorials relate to a number of scenarios which should help users to understand the ASSIST process and the role played by the various actors.

This scenario is that of a complaint that is rejected by ASSIST’s Central Administrator because of it not having been validly lodged by the Complainant (ASEAN Enterprise) due to it being an individual’s private issue rather than a company issue.

This scenario is that of a complaint related to trade in goods that is accepted by ASSIST’s Central Administrator as having been validly lodged by a Trade Association on behalf of a Complainant (ASEAN Enterprise), but being rejected by the Destination Country/Destination Contact Point.

This scenario is that of a complaint related to trade in goods that is accepted by ASSIST’s Central Administrator as having been validly lodged by a Law Firm on behalf of the Complainant (ASEAN Enterprise) and also accepted by the Destination Country/Destination Contact Point as an issue for which it is willing to engage with the ASEAN Enterprise, interact with the domestic Relevant Authorities and provide a solution to the ASEAN Enterprise through ASSIST and the solution is accepted by the ASEAN Enterprise.

This scenario is that of a complaint related to trade in services (Mode 1 or Cross Border Supply) that is accepted by ASSIST’s CA as having been validly lodged by the Complainant (ASEAN Enterprise) and also accepted by the Destination Country/Destination Contact Point as an issue for which it is willing to engage with the ASEAN Enterprise, interact with the domestic Relevant Authorities and provide a solution to the ASEAN Enterprise through ASSIST and the solution is accepted by the ASEAN Enterprise.

This scenario is that of a complaint related to trade in services (Mode 3 or Commercial Presence) that is accepted by ASSIST’s Central Administrator as having been validly lodged by the Complainant (ASEAN Enterprise), who is the parent company in another ASEAN Member State of its subsidiary company where the Subject ASEAN Member State or Destination Country/Destination Contact Point is located and who is actually the one with the problem or complaint, but being rejected by the Destination Contact Point.

The following flow-chart provides a visual summary of the ASSIST process. The following acronyms apply:

AE: ASEAN Enterprise

CA: Central Administrator
DCP: Destination Contact Point
HCP: Home Contact Point
RA: Responsible Authority