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Your complaint will be reviewed by the Central Administrator of ASSIST and you shall be notified within maximum 10 working days of whether it is:

1) Accepted and submitted to the Destination Country; or
2) 
Incomplete and returned to you for revision; or
3) 
Rejected, if falling outside of the scope of ASSIST or not being a valid complaint.  

A reason shall be provided to you in writing in case of outcomes 2) or 3) above.