File a complaint

Your complaint will be processed by the Central Administrator of ASSIST within 10 working days maximum. In order to file a valid complaint, you shall verify your submission by replying to the automated email that you will receive from ASSIST shortly after submission. If you do not receive any such communication, please verify your email and resubmit the complaint.

The Central Administrator of ASSIST may request that you resubmit your complaint if any of the information is incomplete or incorrect. Once your complaint has been accepted by ASSIST, the related country will be asked to respond. You will be notified of the response and of the proposed solution, if any. Complaints are usually addressed and a solution proposed within 40 to 60 working days maximum.

Please fill in the form below and provide ASSIST with enough information as to what trade problem you are experiencing. Fields with an * are mandatory fields. Please note that, if you require anonymity, your complaint may be submitted by an ASEAN-based trade association, or by any other representative entity of your choice, such as a chamber of commerce. In this case the representative entity shall use its business registration number from the ASEAN jurisdiction where it is incorporated.

ASEAN Enterprise

* ASEAN Enterprise Name

* Company Size

* Phone


* Address

* City

ZIP Code

* Country

Contact Person

* Gender


* First Name

* Last Name

* Phone

* Position

* Email



  ZIP Code


Complaint description

* Country of Legal Registration

* Registration Number

* Company Registration Proof

* Type of Business

* Business Sector

* Type of Problem Encountered

* Destination Country

* Description


  I have read and accept the ASSIST rules.
 I hereby submit this complaint to the Central Administrator of ASSIST and I accept its transmission to the relevant authorities of the ASEAN Member States involved