File a complaint

ASEAN complaint company Your complaint will be processed by the Central Administrator of ASSIST within 10 working days maximum. In order to file a valid complaint, you shall verify your submission by replying to the automated email that you will receive from ASSIST shortly after submission. If you do not receive any such communication, please verify your email and resubmit the complaint.

The Central Administrator of ASSIST may request that you resubmit your complaint if any of the information is incomplete or incorrect. Once your complaint has been accepted by ASSIST, the related country will be asked to respond. You will be notified of the response and of the proposed solution, if any. Complaints are usually addressed and a solution proposed within 40 to 60 working days maximum.

Please fill in the form below and provide ASSIST with enough information as to what trade problem you are experiencing. Fields with an * are mandatory fields. Please note that, if you require anonymity, your complaint may be submitted by an ASEAN-based trade association, or by any other representative entity of your choice, such as a chamber of commerce. In this case the representative entity shall use its business registration number from the ASEAN jurisdiction where it is incorporated.


Special rules apply to complaints filed by ASEAN-based registered lawyers or law firms. In particular, ahead of submitting an ASSIST complaint on behalf of a client, which must be a duly registered ASEAN enterprise based in one the of the 10 ASEAN Member States, an ASEAN-based lawyer or law firm (i.e., a lawyer or law firm duly licensed to practice law in the ASEAN Member State where the client is based or against which the complaint is filed) must contact the ASEAN Secretariat and provide the required data on its professional registration and on the client on whose behalf the anonymous complaint is filed. In order to do so, please download the form ASEAN Complaint assist form law firm and lawyer and submit it to the ASEAN Secretariat as specified on the form itself.

ASEAN Enterprise

* ASEAN Enterprise Name

* Company Size

* Phone

  Website

* Address

* City

ZIP Code

* Country

Contact Person

* Gender

     

* First Name

* Last Name

* Phone

* Position

* Email

  Address

  City

  ZIP Code

  Country

Complaint description

* Country of Legal Registration

* Registration Number

* Company Registration Proof

* Type of Business

* Business Sector

* Type of Problem Encountered

* Destination Country

* Description

Attachment

  I have read and accept the ASSIST rules.
 I hereby submit this complaint to the Central Administrator of ASSIST and I accept its transmission to the relevant authorities of the ASEAN Member States involved